Watch a recording of Sharon Ferrier discuss why in a rapidly changing business environment, the need to focus on the ’story behind the number’ is paramount.
Sharon Ferrier presenting at CPA Congress
Recorded on Thursday 8 October, 2009 at CPA Congress in Brisbane, Queensland
Presenter: Sharon Ferrier, Trainer, Persuasive Presentations
The need to recognise and better understand both internal staff and external customers will give rise to an improved bottom line. In this session, Sharon Ferrier focuses on techniques and principles that can be adopted in helping to enhance communication and relationship building which are vital to achieving this outcome.
October 26, 2009 at 1:36 pm |
[...] Communication and relationship building – the impact on the bottom line Sharon Ferrier discusses why in a rapidly changing business environment, the need to focus on the ’story behind the number’ is paramount. [...]